As this was my first home purchase, I was totally unaware of the process. Jess explained everything clearly and was prompt, thorough and patient in answering my many questions! It was great to have someone who was advocating for me during the entire process. He helped me identify items that should be negotiated and provided me with great contacts to handle appraisals. In a sellers market, I got more than I expected out of negotiations and a fantastic deal on my house. I trust them enough to recommend them to my friends and family for their home purchases.